We ship your Products by carrier delivery or by post (the Royal Mail), all Products shipped are sent using a registered delivery service and require a signature on delivery.
Delivery charges and options for your Order, will be calculated and shown at time of Checkout. For reference, our standard charges and options are:
- Standard Shipping (3-5 working days) ~ £3.95
- Express Shipping (1-2 working days) ~ £6.95
- Standard Euro Shipping (3-5 working days) ~ £10.00
- International Shipping (5-10 working days) ~ £15.00
Some Products may require special handling or have special shipping requirements. Where possible we will highlight the charges and options if different to those above.
We will deliver your Order to the delivery address provided on the Order Form. We cannot deliver items within the same Order to multiple addresses.
Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of Products delivered.
Where possible we will indicate the stock levels of in-stock Products (Stock Products), lead time of custom made-to-order Products (Custom Products) or the backorder duration if the Product is part of our extended range or is low-stock or no-stock (Backorder Products). For reference, our standing handling times for Stock and Custom Products:
- For Orders placed Monday to Friday, we endeavour to dispatch your Products within 24 hours of Order Confirmation.
- For Orders placed on Weekends and Bank Holidays, we endeavour to dispatch your Products within 24 hours of the next working day after Order Confirmation.
For Backorder Products, we will keep you notified of when your Order is ready to dispatch. We will, at our discretion, part-ship or hold the Order for full Product availability. We will only take payment for the items that are dispatched.
From time to time delays beyond our control may occur, in these rare cases we will use our reasonable endeavours to fulfil, dispatch and deliver your Products within 10 working days of date of Order Confirmation. Estimated delivery times given at the time of placing an Order are estimates only and do not equate to a guarantee.
If you have ordered several Products at one time, we may deliver such Products on different days, and using different carriers or by post. Whenever possible we will combine Products into a single shipment.
You may cancel your Order at any time prior to delivery, please review the "Return Policy" for more information.
Title to and risk of loss in your Products will pass to you on delivery of the Products, provided the Order has been paid in full and has been correctly fulfilled. We will not accept any liability for loss, damage or destruction of Products after they have been delivered.
If you have specified a different recipient or destination, to your billing address (for example gifts or delivery to your office), then you accept that we are not responsible for failed delivery attempts, incorrect delivery, or liability for loss, damage or destruction of Products.
Taxes & Duties
At this time, we only accept Orders from, and deliver Products to, residents of the EU, the USA and Canada.
We are not responsible for local import duties, taxes or additional carriage or handling costs imposed by local shipping/handling agents.
We are registered for VAT in the United Kingdom: GB 927 4168 08
We charge the applicable rate of VAT for sales to UK residents and for sales to non VAT registered EU residents. For VAT registered EU residents, please contact us prior to order. For all other sales we charge the equivalent to the applicable rate of VAT to cover additional shipping and handling costs - this is not VAT and is not recoverable.
We will, whenever possible, supply you with a tracking number or other means of tracking the current status of your shipment. Upon delivery of the Products to our carrier we will send you a confirmation of shipment by email to the address you have supplied on the Order Form, along with details of your shipment and the necessary means of tracking it's current status (when applicable).
Certain items may ship by post and cannot be tracked once they have entered the postal system. All other shipments use carrier delivery for maximum security and tracking.
These terms were last updated on 13th March 2013.
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